Find out why more than 3,000 customers use our software
A human team always by your side
We become your allies. Discover how our team transforms after-sales support into a strategic advantage for your company.
Maximum HR efficiency
Improve your HR team’s productivity with Woffu.
Workload reduction
Through the automation of manual tasks.
Aligned objectives
We help you configure Woffu so that it is oriented toward your business strategy.
Anticipation of challenges
We study and respond to your needs through proactive contact.
Meet your strategic allies
Onboarding Process: committed to ensuring that the implementation of our software is achieved successfully and within the established timeframes.
Service Team: handles your inquiries, resolves your configuration doubts, and guarantees your satisfaction.
Success Team: you will be assigned a specialist in your sector who will help you achieve your business objectives.
Integrations Team: experts in integrating Woffu with your HR systems.
Customer Success Team:
Your business objectives are also ours
A Customer Success Manager is assigned to you, and we help you achieve the goals of your business strategy.
Quality accompaniment
Build a long-term relationship working side-by-side with an expert in your sector to help you leverage Woffu’s potential to reach your goals.
- Strategic meetings to analyze your company’s HR KPIs.
- A specialist in your sector who accompanies you and provides proven best practices.
- We help you preventively identify systematic problems and bottlenecks that prevent you from reaching your business objectives.
- We keep you informed about new tool functionalities.
Customer Service Team:
Personalized attention that solves doubts
A team at your service prepared to resolve technical questions about the tool for immediate use.
Instant after-sales service
Woffu experts dedicated to customer satisfaction and led by friendliness.
- The team resolves all your configuration questions and technical issues.
- Available from Monday to Friday, by email or telephone.
- 4.9/5 customer satisfaction index.
- We also have the Help Center at your disposal, where you will find hundreds of articles with 24-hour access.
“I have been with Woffu for a year and the customer service, from both Marc and Adriana, has helped us immensely.”
Andrea Solvas
Labor Relations and Payroll Technician
“We have managed to get employees to remember to clock in, and it is reflected in reports with rates below average. It gives us a lot of security from an HR perspective.”
Bárbara Valle
Talent Manager and HRBP at Promofarma
“With a customer success and service team of 10, for us one of the most important values is Woffu’s excellent after-sales service.“
Carlos Alonso
Human Resources Director at Eurofred
Request a personalized demo
A specialist will show you the platform in action and you will discover why Woffu is the solution for you.
Frequently Asked Questions
How does Woffu's after-sales service work?
Woffu’s after-sales service is designed to ensure that our customers get the maximum value from the tool. Once you become a Woffu customer, depending on your company’s industry and number of employees, you will be assigned a Customer Success Manager who will help you achieve your business objectives and execute your HR strategy.
Additionally, you can contact our Support team by phone at 932 05 97 50 or by email at help@woffu.com at any time for further assistance.
What are the after-sales services?
Our after-sales services include:
- Personalized Onboarding: We help you configure and customize the platform according to your company’s specific needs.
- Follow-up meetings with your CSM: Your CSM will provide continuous advice and help you optimize the use of Woffu.
- Phone and email support: Our support team is available to help you with any configuration questions you may have.
Which teams make up Customer Experience and After-Sales Service?
Our Customer Experience team consists of highly qualified professionals who combine expertise in Human Resources, technology, and customer service across the Customer Success, Customer Service, Integrations, and Onboarding teams.
All teams are experts in the Woffu platform and possess exceptional skills in understanding our customers’ needs and helping them achieve their time management goals efficiently.
What does the acronym CSM mean? What actions does the CSM perform?
The acronym CSM stands for “Customer Success Manager”. A Woffu CSM is your trusted ally who works to ensure you make the most of our platform. Some of the actions a CSM performs include personalized training and strategic advice for the effective management of Time Tracking and Absences.
How can our after-sales service team improve Time Tracking and Absence management in your company?
Our team is prepared to understand and translate your needs into Woffu. That is why you can trust that your company will significantly improve its management of Time Tracking and Absences, optimize its HR processes, and achieve greater employee efficiency and productivity.
What exclusive resources are available to you if you are a customer?
As a Woffu customer, you have access to several resources to enhance your experience, including:
Help Center: A repository of configuration articles with guides and video tutorials.
Newsletter: Every month we send you emails with valuable content, such as new tool functionalities, HR news, and best practices.
Woffu Academy: Your space for continuous and free training. Gain a next-level customer experience with virtual meetings led by specialists.
Woffu Certification: Complete the courses and guides to become a professional of the tool specializing in Time Tracking.
Blog: Find very interesting articles on current topics and HR news.
Ebooks and guides: Deepen your knowledge of HR and Time Tracking with specialized ebooks and guides.