{"id":16608,"date":"2023-02-28T15:22:24","date_gmt":"2023-02-28T14:22:24","guid":{"rendered":"https:\/\/woffu.com\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/"},"modified":"2026-05-26T14:01:09","modified_gmt":"2026-05-26T12:01:09","slug":"enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa","status":"publish","type":"post","link":"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/","title":{"rendered":"eNPS, guia per mesurar el benestar dels vostres empleats a l\u2019empresa"},"content":{"rendered":"<p>Prendre la temperatura al <strong>benestar de les persones<\/strong> als seus respectius llocs de treball pot donar resultats sorprenents. I no precisament positius. <a href=\"https:\/\/news.un.org\/es\/story\/2022\/09\/1515371\" target=\"_blank\" rel=\"noopener\">Segons xifres de l\u2019Organitzaci\u00f3 Mundial de la Salut (OMS)<\/a>, malalties com la depressi\u00f3 i l\u2019ansietat causen cada any <strong>p\u00e8rdues de fins a 12.000 milions de dies de feina<\/strong>. <\/p>\n<p>Els experts coincideixen que la feina pot <strong>agreujar els problemes socials m\u00e9s importants<\/strong>, que afecten la salut mental. El primer any de la pand\u00e8mia per la Covid-19, per exemple, l\u2019ansietat i la depressi\u00f3 van augmentar fins a un 25 % a escala global, revela un informe de la mateixa organitzaci\u00f3. <\/p>\n<p>Des d\u2019aleshores, les empreses s\u2019hi van posar. I es van iniciar <strong>programes centrats en el benestar f\u00edsic i mental de les persones<\/strong>, aix\u00ed com activitats que fomentaven la socialitzaci\u00f3 per sobrellevar l\u2019a\u00efllament. Una cosa que, sens dubte, s\u2019hauria de continuar aplicant: no s\u2019ha de perdre de vista que <strong>s\u00f3n moltes les empreses que continuen oferint als seus empleats la possibilitat de teletreballar<\/strong>, ja sigui al cent per cent o a trav\u00e9s de models h\u00edbrids.  <\/p>\n<p>La vostra gent est\u00e0 b\u00e9? Quin creieu, des del vostre equip de RRHH, que \u00e9s el seu nivell de benestar? Hi ha maneres de mesurar-ho. Una de les m\u00e9s eficaces \u00e9s l\u2019<strong>eNPS o Employee Net Promoter Score<\/strong>. Vegem qu\u00e8 \u00e9s i com el podeu aplicar en aquesta guia.    <\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13505 size-full\" src=\"https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2.jpg\" alt=\"\" width=\"1400\" height=\"946\" srcset=\"https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2.jpg 1400w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2-300x203.jpg 300w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2-1024x692.jpg 1024w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2-768x519.jpg 768w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-2-400x269.jpg 400w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Taula de continguts<\/div>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/#Que_es_leNPS_o_Employee_Net_Promoter_Score\" >Qu\u00e8 \u00e9s l\u2019eNPS o Employee Net Promoter Score?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/#Com_elaborar_un_eNPS_en_tres_senzills_passos\" >Com elaborar un eNPS en tres senzills passos<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/#1_Desenvolupeu_la_pregunta_adequada\" >1. Desenvolupeu la pregunta adequada<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/#2_Establiu_tres_rangs_de_puntuacio_o_perfils\" >2. Establiu tres rangs de puntuaci\u00f3 o perfils<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/woffu.com\/ca\/blog\/persones\/enps-guia-per-mesurar-el-benestar-dels-vostres-empleats-a-lempresa\/#3_Traieu_la_calculadora_feu_servir_la_formula_de_leNPS\" >3. Traieu la calculadora: feu servir la f\u00f3rmula de l\u2019eNPS<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Que_es_leNPS_o_Employee_Net_Promoter_Score\"><\/span><strong>Qu\u00e8 \u00e9s l\u2019eNPS o Employee Net Promoter Score?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>L\u2019<strong>eNPS o Employee Net Promoter Score <\/strong>\u00e9s un indicador que serveix per mesurar l\u2019experi\u00e8ncia dels empleats a l\u2019empresa. Potser us sona l\u2019NPS i us pregunteu quina difer\u00e8ncia hi ha amb l\u2019esmentat eNPS. S\u00f3n molt semblants, per\u00f2 mentre que tots dos serveixen per mesurar de manera qualitativa i quantitativa el benestar dels empleats a l\u2019empresa, l\u2019eNPS del qual avui us volem parlar tamb\u00e9 serveix per <strong>descobrir fins a quin punt la vostra gent se sent feli\u00e7ment vinculada a l\u2019organitzaci\u00f3.<\/strong>  <\/p>\n<p>A trav\u00e9s d\u2019aquest sistema m\u00e8tric, doncs, <strong>l\u2019equip de RRHH pot obtenir <a href=\"https:\/\/woffu.com\/ca\/informes-de-recursos-humans\/\">informaci\u00f3 dels empleats i empleades<\/a><\/strong> tan important com:<\/p>\n<ul>\n<li>El grau de comprom\u00eds<\/li>\n<li>El nivell de satisfacci\u00f3<\/li>\n<li>El rendiment<\/li>\n<li>La productivitat<\/li>\n<\/ul>\n<p>D\u2019aquesta m\u00e8trica, a m\u00e9s, <strong>se\u2019n poden extreure conclusions relacionades amb els beneficis que estem oferint i que s\u2019estan percebent<\/strong>, el poder de la marca ocupadora (i les seves mancances, \u00e9s clar), el potencial creatiu i, per descomptat, la nostra capacitat per retenir aquest talent.<\/p>\n<p>A m\u00e9s, en aplicar aquesta m\u00e8trica a la nostra organitzaci\u00f3, <strong>generarem un efecte molt interessant per continuar treballant el nostre employer branding amb encert<\/strong>. I \u00e9s transmetre a la nostra gent que realment estem interessats a saber com se senten, quin \u00e9s el seu grau de benestar personal i professional i, per descomptat, a escoltar qu\u00e8 opinen de deb\u00f2, <strong>cosa que no sol passar tan sovint com ens imaginem<\/strong>. <\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13509 size-full\" src=\"https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3.jpg\" alt=\"\" width=\"1400\" height=\"933\" srcset=\"https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3.jpg 1400w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3-300x200.jpg 300w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3-1024x682.jpg 1024w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3-768x512.jpg 768w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3-900x600.jpg 900w, https:\/\/woffu.com\/wp-content\/uploads\/2023\/02\/guia-medir-bienestar-empleados-3-384x256.jpg 384w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Com_elaborar_un_eNPS_en_tres_senzills_passos\"><\/span><strong>Com elaborar un eNPS en tres senzills passos <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Us hem indicat que <strong>un eNPS \u00e9s la millor manera d\u2019obtenir informaci\u00f3 sobre el benestar dels vostres empleats<\/strong>. Doncs b\u00e9, si voleu aplicar aquesta tipologia de m\u00e8trica, l\u2019haureu de preparar. Us recomanem fer-ho en tres passos, que s\u00f3n els seg\u00fcents:  <\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Desenvolupeu_la_pregunta_adequada\"><\/span>1. Desenvolupeu la pregunta adequada<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>El m\u00e9s habitual en un eNPS \u00e9s que s\u2019utilitzi la pregunta<\/strong> <em>Recomanar\u00edeu aquesta empresa com a lloc per treballar? <\/em>A partir d\u2019aquesta pregunta podeu fer les variacions que necessiteu, en funci\u00f3 de si necessiteu que la q\u00fcesti\u00f3 sigui m\u00e9s formal o informal. Aix\u00f2 dependr\u00e0 de vosaltres, de la vostra empresa i del car\u00e0cter de la vostra gent. Aquesta pregunta s\u2019haur\u00e0 de respondre amb una xifra, <strong>dins d\u2019una escala de 0 a 10, en qu\u00e8 0 \u00e9s una probabilitat nul\u00b7la i 10 una probabilitat absoluta<\/strong>.  <\/p>\n<p>A continuaci\u00f3, es far\u00e0 una segona pregunta, en qu\u00e8 es donar\u00e0 a l\u2019empleat l\u2019oportunitat de ser m\u00e9s espec\u00edfic en la seva apreciaci\u00f3. Pot ser, per exemple: <strong><em>Quin \u00e9s el motiu de la vostra resposta? <\/em><\/strong>  <\/p>\n<p>Utilitzeu eines digitals com Woffu, que us ajudin a <a href=\"https:\/\/woffu.com\/ca\/comunicacio-interna\/\">compartir comunicats, individuals o grupals<\/a>, per convidar la vostra gent a respondre la pregunta.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Establiu_tres_rangs_de_puntuacio_o_perfils\"><\/span>2. Establiu tres rangs de puntuaci\u00f3 o perfils<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A partir d\u2019aqu\u00ed, haurem d\u2019avaluar els resultats. Per calcular-los cal tenir en compte l\u2019exist\u00e8ncia de <strong>tres tipus de perfils dins de l\u2019empresa<\/strong>. S\u00f3n els seg\u00fcents:  <\/p>\n<ul>\n<li><strong>Promotors<\/strong>. Aquells que han seleccionat un 9 o un 10 com a resposta. Podeu estar segurs que s\u00f3n els que se senten m\u00e9s feli\u00e7os i motivats de pert\u00e0nyer a la vostra organitzaci\u00f3.  <\/li>\n<li><strong>Passius<\/strong>. Estan en el terme mitj\u00e0 i s\u00f3n tots aquells que han respost amb un 7 o un 8. Estan satisfets, per\u00f2 segurament no recomanarien a altres persones treballar a l\u2019empresa.  <\/li>\n<li><strong>Detractors<\/strong>. Heus aqu\u00ed el problema. S\u00f3n tots aquells que han donat una puntuaci\u00f3 entre el 0 i el 6, cosa que significa que no estan gaire contents a l\u2019empresa. De fet, pot ser que els que han puntuat m\u00e9s baix duguin a terme accions per desprestigiar-la.   <\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_Traieu_la_calculadora_feu_servir_la_formula_de_leNPS\"><\/span>3. Traieu la calculadora: feu servir la f\u00f3rmula de l\u2019eNPS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ha arribat el moment de veure les xifres. <strong>Per calcular l\u2019eNPS cal fer servir aquesta f\u00f3rmula<\/strong>, ignorant sempre el percentatge de passius: <\/p>\n<p style=\"text-align: center;\"><em>eNPS = % de promotors &#8211; % de detractors <\/em><\/p>\n<p>Ara vegem-ne un exemple. En una empresa de 120 treballadors, hi ha 60 promotors (50 %), 30 passius (25 %) i 30 detractors (25 %). <strong>El que haur\u00edem de fer \u00e9s: 50 % (promotors) &#8211; 25 % (detractors) i obtindr\u00edem un resultat del 25 %<\/strong>. Pot semblar baix, per\u00f2 en aquest cas es consideren positius tots els resultats que estiguin per sobre de zero. Tanmateix, cal tenir en compte aquesta escala:   <\/p>\n<ul>\n<li>0 a 50: BO<\/li>\n<li>50 a 70: MOLT BO<\/li>\n<li>70 a 100: EXCEL\u00b7LENT<\/li>\n<\/ul>\n<p>En qualsevol cas, com m\u00e9s elevada sigui la xifra, <strong>millors resultats haurem obtingut i m\u00e9s fort ser\u00e0 el benestar i el comprom\u00eds de la nostra gent<\/strong> amb l\u2019empresa. Ens ha de preocupar que el resultat sigui inferior a zero, perqu\u00e8 en aquest cas ser\u00e0 urgent que ens posem mans a l\u2019obra per incrementar el benestar dels empleats i empleades. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sabeu com funciona i de quina manera s\u2019implementa un eNPS? Descobriu-ho en aquesta guia per mesurar el benestar de la vostra gent.  <\/p>\n","protected":false},"author":20,"featured_media":13502,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[153],"tags":[],"class_list":["post-16608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-persones"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eNPS, guia per mesurar el benestar dels vostres empleats<\/title>\n<meta name=\"description\" content=\"Sabeu com funciona i de quina manera s\u2019implementa un eNPS? 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